Shipping & Returns
Once the order is placed it will take a week to be ready to be shipped. All the prices are inclusive of taxes.
We make our products with a lot of love and care. Since we work with the local weavers of Odisha, we only get small batches of textiles developed from them. As we firmly believe in the reducing waste, our product forms a small capsule collection.
Once a product is sold, they can either be exchanged for replacement or get a get credit note in return. In case of replacement, we accept the product as it is , unused and in the same condition as you received your product as. It must be returned in the same packaging with the tag within the 15 days of receiving it. Sometimes, we do realize that you would like to customize certain pieces according to your fit to size, please reach out to us at ask.tkauu@gmail.com , we will reach out to you within 1-2 business days and guide you.
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Once received, we will email you to notify you that we have received your returned order. We will notify you once of the approval or rejection of the refund. Once accepted we will issue a credit note which can used on your next purchase or process the replacement of the current piece.
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In case of cancellation, it needs to be done within 3 days or placing the order. If the order has already been processed, and you have received a confirmation email of your order, please reach out to us at ask.tkauu@gmail.com at the earliest.
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If there is a specific piece which goes out of stock, you can reach out to at ask.tkauu@gmail.com to enquire about a certain piece.
You can also contact us via WhatsApp or call us on our customer care number +91 8925143311. We are available to assist you from Monday to Saturday 10am to 6pm.
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Our point of operation and warehouse is Ahmedabad, you can reach out to us at our operational office at appointment basis only between Monday to Friday from 10am to 6pm. Our registered address is in Cuttack, Odisha. Please reach out to use first at ask.tkauu@gmail.com to book an appointment.
Shipping charges within India is 150rs or above, depending upon the weight of the product and region. At present we only ship within India, however we are still working towards international shipping setup. Incase there is a specific product you really admire and wish to buy, please reach out to us at ask.tkauu@gmail.com .
Our shipping partners are verified logistic companies of India. Orders that have been processed and shipped can be tracked using the tracking consignment number provided to us through the shipping partners website. Once the product is shipped, we provide you with the consignment number so you can track your shipment too. Unavailability during the time of delivery, only 3 attempts will be taken by our delivery partner to deliver your order, before returning the order back to us. Please provide your accurate address with pin code and nearest landmark along with the phone number to us. This will help is with providing you with smooth delivery of your order.
For shipping within India, we accept all major debit & credit cards and provide net banking options across major banks. For international transactions, we accept major credit cards and provide the option to pay using PayPal.